Privacy

This policy covers sunuphq.com, the Sunup application used by activity providers and their staff, the family page used by parents, and the booking widget a provider embeds on their own website.

Each provider decides what to ask families for and how to run their programs. For the information families give them, the provider is the one in charge of it, and Sunup holds it on their behalf.

From a provider: the business name, locations, staff names and roles, and sign-in details. From a family: the account holder's name and email, caregiver phone numbers, emergency contacts, each child's first and last name and date of birth, an allergy statement, pickup authorizations, and the forms, waivers, or contracts a provider requires.

We also keep the ordinary record of using the product: registrations, attendance marks, orders, receipts, refunds and credits, and a log of who looked at or changed a sensitive record. We ask for a detail because a class needs it, not because a database has a column for it. We do not use any of it to advertise anything, we do not build profiles from it, and we never sell it.

Roles decide what each person at a provider can open. An instructor sees the classes they are assigned. A finance role sees money and not family records. An owner or admin sees the business. Safety details sit behind a deliberate tap, and that tap is recorded with a name and a time.

Inside Sunup, a small number of people can reach provider data to run and support the service. We do that when we are asked to help or when something is broken, and those lookups are logged the same way.

Card payments are processed by Stripe, and money settles into the provider's own Stripe account. Card numbers are entered with Stripe and never touch Sunup. We keep what a receipt needs: an amount, a date, the last digits of the card, and what was bought.

Email goes out only when something has happened: a confirmation with arrival instructions, a receipt, a refund notice, a class reminder, a schedule change or cancellation, a waitlist promotion, or a reminder that a form is still missing. There is no newsletter and no marketing email.

Registrations, waivers, attendance, and financial records are kept while the provider needs them for their own records and obligations. We correct mistakes, but we do not quietly rewrite history: changes are recorded rather than overwritten. When a provider leaves, we return their data and delete it on a schedule we agree with them.

Families can see and update their household, children, and contacts from their family page at any time. To correct or remove something a provider holds about your child, ask the provider first — it is their record. If you would rather come to us, write in and we will help them do it.

If this policy changes in a way that matters, we date the change here and tell providers by email before it takes effect.

Write to hello@sunuphq.com. Sunup is operated by Enix Consulting LLC.